Lessons learned from Empire State Building

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Doug Ballon
Learning and Development

In the 2009 Earth Day New York publication Lessons Learned, a contributor to the landmark Empire State Building (ESB) energy retrofit project said, “The most extraordinary part of the whole process was the fact that the team put aside organizational loyalties and worked together collaboratively in an integrated manner to deliver superlative results.”

Not surprisingly, when Jones Lang LaSalle’s Sustainability University delivered a hands-on Integrated Energy Retrofit workshop last week, the same principles emerged last week. The training session replicated the cross-functional teamwork that led to success at ESB. We used group facilitation practices designed to enhance cooperation and trust, to help shed preconceived ideas, to improve communication, to work synergistically—in other words, to bring creativity as well as mere technology to solving challenging problems.

In the process, we also discovered that this not only applies to improving building performance it applies in general to adding value for our clients, profits for our shareholders, as well as effectiveness and enjoyment to our lives at work.

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